Shipping policy

Order processing
Orders are processed within 2–4 business days of purchase. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email once your order is placed, and another with tracking once it ships.

Delivery times
Once shipped, orders arrive within 5–8 business days. Total time from order to delivery is typically 1–2 weeks.

Delivery times are estimates. Carrier delays, weather, and high holiday volume can occasionally extend them.

Where we ship
We currently ship within the United States only.

Tracking
Every order ships with tracking. Your tracking number will be emailed once your order ships. Tracking may take 2–3 days to show updates after it's issued.

Incorrect addresses
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, email us within 12 hours of ordering and we'll do our best to update it before it ships.

Lost or damaged packages
If your tracking shows delivered but you haven't received your order, or it arrives damaged, contact us within 7 days of the delivery date at support@penlowe.com, and we'll help make it right.

Questions?
Email us at support@penlowe.com. We reply within 24–48 hours.